They are available 24/7
March 28, 2008 3:10 pm TechnologyMany companies would like to expand their customer service department in order to be able to take sales calls and customer inquiries seven days a week, 24 hours a day — but in most cases it is prohibitively expensive to employ two or three shifts of individuals on a seven-day-a-week schedule. But there is a more cost-effective solution: automated speech recognition systems. With these systems, your customers will simply speak into the telephone and tell the system what department they need to be connected with, or what their reason for calling is — and all of this can be done without human intervention. This means that you can at last achieve your dream of being able to provide your valuable customers with round-the-clock support and service.